Once your toy has been approved for production and payment has been received, it will be completed anywhere from 2 to 4 weeks. You will be emailed during the development of your toy so you know how things are going.
The planning preparation begins, creating the one of a kind pattern for your toy.
The hunt begins for materials required to make the transition from paper to reality.
After all the elements are gathered, your toy will be assembled by hand.
Your toy will need to pass creative approval and tested for durability.
Your toy is given a certificate of authenticity, a personal stats card and care instructions, then packed for the journey home. Each step takes time to ensure that your toy is created with care. Please be aware that you will receive a mid and final product update to keep you in the loop.
Your Toy will be put through its paces before delivery. Your Toy will be only sent to you once this process has been thoroughly completed. If you contact us within 10 days of receipt of your toy please email a picture of your Toy to firstname.lastname@example.org and it will be assessed for repair.
Don’t say that in front of your toy! Bringing your toy to life is quite a challenge, however every effort is made to give you the final product you desire. With this in mind, there are no refunds for conflict in interpretation of your artwork.
If there is a hiccup during the production of your toy you will be notified.
Don’t forget that your toy is hand-crafted and this process can take a little longer than expected. Apologies in advance if your toy is a little late.
When your toy is shipped you will be sent out a tracking number so you can see where it is at every step of the journey.